FAQ

DELIVERY

What delivery options do I have?

Normal shipment

Sweden: 1-3 business days

Germany: 1-5 business days

In other EU countries: 2-10 business days

Express shipment*

Sweden: 1-2 business days

Germany: 1-2 business days

In other countries: 1-3 business days

* Express orders placed after 13:00 Monday-Thursday and 11:30 on Friday can only be delivered within two working days. Unfortunately we cannot offer deliveries on Saturdays.

NCS Colour AB is not liable for events, that are outside our control, including delays, delivery difficulties or other situations which are caused by strike, war, weather, fire, natural disaster, quarantine, hijacks and terror or any other “force majeure” incidents.

WHat are the costs for delivery?

Shipping and taxes are estimated and will be updated during checkout based on your billing and shipping information.

Can I shop online and then pick up my order at NCS Colour?

No, you cannot pick up your order in our office. Please order online and we will arrange the delivery to your address.

I have placed an order and I wonder where my order is?

Please send an e-Mail with your order number to order@ncscolour.com

One of the items I ordered is broken or missing, what do I do?

Please send an e-Mail with your order number to order@ncscolour.com

Do you ship outside of Sweden?

We ship to all countries. We recommend that you check if any of our local shops are nearby and can offer you special offers and shipping prices.  NCS SHOPS

 

PAYMENT

How can I make a payment?

Customers from Sweden and Germany can pay by invoice or credit card. Customers from all other countries can only pay by credit card.

Late payment

Please send an e-Mail with your order- and invoice number to info@ncscolour.com if you have questions about your payment.

 

ACCOUNT

What should I do if I have forgotten my password?

If you have forgoten your password, please click on “lost your password”. You will receive an e-Mail to create a new password. Login to my account with your new password.

How can I create an account?

You create an account when you register as a new user in our checkout.  

What is a VAT-Nr?

The Value Added Tax number, VAT ID number for short, is used in the EU to clearly identify a company or entity which is liable for Value Added Tax. 

Example for a VAT-number: SE556045528801

Non EU companies do not have a VAT-number. Schools and private individuals have no VAT number and should not fill in the field of company.