Privacy Policy

NCS Colour assures that your privacy is protected when purchasing and using our products and services.

Below you will find information about what kind of information about you NCS Colour administers, for what purpose, the legal basis for the processing, how long the data is stored, your rights, and more.

1. What Type of Personal Data Do We Process?

We process personal data in order to fulfil our commitments to you as a customer and to offer the best possible experience and service.

We process the following information:

Registration for a Purchase and Usage of Our Products and Services

The information you choose to provide in connection with a purchase and/or usage of any of our products and services, including content, communication, and other information. This applies when you register an account, contact NCS Customer Service, or create/share content.

When registering at our web shop or through one of our digital products/services, the following information is collected:

• Email address
• Name
• Contact information
• Profession

Communication with Customer Service and User Support

If you choose to communicate with us via email or other channels, NCS Colour may keep the content of your communication together with your contact details.

We provide the same protection for this type of electronic communication that we use when managing information received by email and phone.

When Visiting Our Website

Like other commercial websites, we collect user information through cookies. These logs can contain:

• Date and time of your visit
• Pages viewed
• Time spent on each page
• Other anonymous browsing information

This information is anonymous and cannot be correlated to you as an individual.

Our website and NCS Products and Services may contain links to other websites that we do not manage or control. We provide these links to help visitors find additional information, but we are not responsible for the privacy policies or content of those websites.

Use of Our Products and Services

Information about how our products and services are used is collected as aggregated statistics. This information does not contain personally identifiable data except where otherwise stated in this Privacy Policy.

2. How Do We Use Your Personal Information?

Personal information is used by NCS Colour to fulfil our commitments to customers, deliver our products and services, improve customer service, and develop our products.

Customer Service

We process your information to improve the customer experience and enhance our support services. Communication with Customer Service may therefore be analysed.

Information and Marketing

The contact information provided when registering may be used to:

• Market NCS Products and Services
• Notify you about important updates
• Provide other relevant information regarding our products and services

Personal data is always handled with the integrity of our customers and users in mind.

Improve Customer and User Experience

We use customer information to improve your buying experience, customer service, and user experience.

This includes:

• Order communication
• Product information
• Special offers
• Personalized product and service recommendations

Development of Products and Services

Aggregated statistics from product usage and website visits are used to develop new products, services, and offerings.

Customer feedback, requests, and suggestions may also be used for development purposes.

3. Who Has Access to Your Personal Information?

We never forward, sell, or exchange your personal information with third parties except as described below.

Suppliers and Service Providers

We share information with suppliers and service providers who support our business.

NCS Colour may also share relevant information with partners and resellers of NCS Products and Services to improve our products and customer experience.

This may include information related to:

• Customer support
• Payment solutions
• Logistics
• Product usage
• Relevant product information

NCS Network

NCS Colour may share aggregated statistics generated from the use of NCS Products and Services and website analytics to analyse usage globally.

This information will not contain personally identifiable data except where otherwise stated in this Privacy Policy.

Legal Requests

We may disclose your information to legislators, law enforcement agencies, or other parties when required by law.

We may also disclose information when necessary to:

• Prevent fraud
• Prevent unauthorized use of our products
• Protect NCS Colour, our customers, and others
• Enforce our terms and policies

4. How Long Do We Store Your Personal Information?

We store your information only as long as necessary to provide our products and services or until your customer account has been deleted, whichever occurs first.

The retention period depends on:

• The nature of the data
• Why it was collected
• Legal obligations
• Operational requirements

For example, accounting documentation is stored in accordance with applicable accounting legislation.

5. How Do We Protect Your Personal Information?

Purchases made with credit or debit cards are protected using secure encrypted connections.

We work with authorized payment providers that communicate directly with your bank to validate transactions.

Our payment providers process payment information in accordance with the PCI DSS international security standard.

6. What Are My Rights?

According to the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate information
• Export your personal data
• Request deletion of your personal data

We cannot delete information where legal obligations require us to retain it, for example under accounting legislation or where unpaid debts exist.

You may object to the processing of your personal data at any time by submitting a request through our Support Ticket.

7. Changes to This Privacy Policy

NCS Colour may update this Privacy Policy from time to time.

Any updates will be published at www.ncscolour.com.