Colourpin Reclaim

Follow the steps of our trouble shooting guide if you are having issues with the NCS Colourpin II or NCS Colourpin Pro. Completing these steps before creating your inquiry is mandatory for a successful reclamation.

Trouble shooting guide

Charge device for 60 mins
Reset device by pressing power button for 15 seconds
Re-connect device to mobile phone after switching off Bluetooth and then back on
Check calibration lid inside/tile (It should be white & clean with no scratches)
Download the latest version of the app

Before creating your inquiry, be sure to complete the steps in the trouble shooting guide above. Only fill out the form if you are still having issues after completing the five steps.

Name

Phone number

Order number

Date and place of purchase

Device type and serial number

Did you complete the five steps above (yes/no)?

Comment

Colourpin Reclaim

Trouble shooting guide

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